As you might know, getting questions answered quickly plays a big role in someone’s experience using a piece of technology. However, it’s also one of the most expensive things to scale, since it typically means scaling human support as the number of requests grows. That’s something we can’t really afford at Tuist, given that we’re a very small team.
Fortunately, some AI-based solutions are starting to emerge to help with this. We recently came across one through other open source dev tools and really liked it. It’s called Inkeep, and it lets us connect all our sources (documentation, GitHub repos, Slack, Discourse, marketing site) to provide a more effective experience when it comes to getting questions answered and guiding users to the right resources across our various surfaces.
We had a chat with the Inkeep team, and they kindly offered to let us try it out for free—so that’s what we’re doing. We’ve added it in three places:
- Our documentation site (search bar and chat button)
- Our marketing site (chat button)
- Our forum (chat button)
Since the tool comes at a cost, we’d really appreciate your feedback before making a final decision. Specifically:
Does it help you get unblocked or answer your questions effectively?
Beyond the user-facing features, Inkeep also provides analytics that help us improve the documentation. It can identify content gaps and suggest areas that need more coverage. This part is especially exciting to me—honestly, improving the docs often feels like flying blind. As someone who uses Tuist every day, I’m not always the best judge of what’s missing or confusing for others.
Anyway, let us know what you think! We’re aiming to make a decision by Monday, April 14th.
